Privacy Policy – How pak345 Handles Your Personal Data

Last Updated: 7 June 2026

This Privacy Policy ("Policy") is issued by pak345 ("pak345", "we", "us", "our") and applies to all personal data collected through the pak345 website, mobile platform, customer support channels, and any other services operated under the pak345 brand (collectively, the "Platform"). By creating a pak345 account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the pak345 Terms & Conditions and Responsible Gaming Policy.

1. About This Policy

pak345 is committed to protecting the privacy of all users. This Policy is intended to provide you with a clear understanding of:

• What categories of personal data pak345 collects and processes
• The purposes for which that data is used
• The legal basis under which data processing takes place
• With whom your data may be shared and why
• How long your data is retained and how it is secured
• Your rights in relation to your personal data and how to exercise them

If you have any questions about this Policy that are not addressed below, please contact the pak345 Data Protection team via live chat support, available 24 hours a day, 7 days a week on the Platform.

2. Personal Data We Collect

pak345 collects personal data through multiple channels depending on how you interact with the Platform. The categories of data we may collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used for mandatory age verification — 18+ requirement)
• Email address and account password (hashed, never stored in plain text)
• Mobile phone number
• Nationality and country of residence

2.2 KYC and Verification Documents

• Copies of government-issued photo ID (e.g., CNIC, passport)
• Proof of address documentation (e.g., utility bills, bank statements)
• Proof of ownership of payment methods used on the Platform

2.3 Financial and Transaction Data

• JazzCash or Easypaisa mobile wallet numbers associated with deposit and withdrawal transactions
• Bank account details where bank transfer is used (HBL, UBL, Meezan Bank, Bank Alfalah)
• USDT TRC20 wallet addresses used for crypto transactions
• Transaction history, deposit amounts, withdrawal requests, and account balances

2.4 Gameplay and Betting Data

• Betting and gaming activity logs including wagers placed, games played, and outcomes
• Session duration, login timestamps, and Platform usage patterns
• Bonus redemption history and wagering progress

2.5 Technical and Device Data

• IP address, browser type and version, operating system
• Device identifiers and mobile network information
• Cookies and similar tracking technologies (see Section 6)
• Referral source and clickstream data

2.6 Communication Data

• Records of correspondence with pak345 support, including live chat transcripts and email exchanges
• Survey responses or feedback submitted through the Platform

3. How We Use Your Personal Data

pak345 processes personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your pak345 account, verifying your identity, and managing account security.
Payment Processing	Processing deposits and withdrawal requests via JazzCash, Easypaisa, bank transfer, USDT TRC20, and Skrill.
Regulatory Compliance	Fulfilling obligations under applicable licensing requirements, including KYC, AML, and age verification.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
Customer Support	Responding to support queries, resolving account disputes, and improving service quality.
Platform Improvement	Analysing usage data to improve the Platform's performance, game offering, and user experience.
Responsible Gaming	Monitoring gameplay patterns to identify problem gambling indicators and apply protective measures where necessary.
Marketing	Sending promotional communications where you have given consent, including bonus offers and Platform updates.

4. Legal Basis for Processing

pak345 processes personal data under the following legal bases:

• Contract Performance: Processing necessary to provide the services you have requested by registering a pak345 account, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable licensing conditions, anti-money laundering regulations, and age verification requirements.
• Legitimate Interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where such processing does not override your fundamental rights.
• Consent: Processing for optional marketing communications and the use of non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

5. Data Sharing and Third Parties

pak345 does not sell your personal data to any third party. Data may be shared with third parties only in the following circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, and TRC20 network infrastructure providers receive the transaction data necessary to process your deposits and withdrawals. These parties process data under their own privacy policies and applicable financial regulation.
• Identity Verification Providers: Third-party KYC providers may receive copies of identity documents submitted during account verification. These providers are contractually bound to use data solely for the verification purpose.
• Game Software Providers: Gameplay data is transmitted to licensed game studios and live casino providers to enable game delivery and RNG certification compliance. No identity data beyond a pseudonymous session token is shared.
• Regulatory Authorities: pak345 may be legally required to disclose data to regulatory or law enforcement authorities in response to a lawful request. pak345 will notify affected users where legally permissible.
• Analytics and Platform Providers: Aggregated, anonymised usage data may be shared with platform analytics providers to support Platform improvement. No personally identifiable information is included in such disclosures.

6. Cookies and Tracking Technologies

pak345 uses cookies and similar tracking technologies on the Platform to support functionality, session management, fraud prevention, and analytics. The categories of cookies used include:

• Essential Cookies: Required for core Platform functionality including session authentication, security tokens, and the pak345 login flow. These cookies cannot be disabled without impairing Platform use.
• Functional Cookies: Store your preferences such as language settings and display preferences to personalise your Platform experience.
• Analytics Cookies: Collect anonymised data about how users navigate the Platform, which pages are visited, and how long sessions last. This data is used exclusively to improve the Platform.
• Marketing Cookies: Used only where you have given explicit consent, to track referral sources and measure the effectiveness of promotional campaigns.

You may manage your cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in to your pak345 account and use core Platform features.

7. Data Retention

pak345 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention requirements. In general:

• Account and identity data is retained for the duration of your pak345 account plus a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• KYC documentation is retained for the period required under applicable licensing obligations.
• Support communications are retained for up to three years from the date of the interaction.
• Technical and analytics data is retained in anonymised or aggregated form for up to two years.

8. Data Security

pak345 implements technical and organisational security measures proportionate to the sensitivity of the personal data processed. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the pak345 Platform
• Passwords stored exclusively as salted cryptographic hashes — plain-text passwords are never stored
• Two-factor authentication available for all pak345 account holders
• Access to personal data within pak345 is restricted on a need-to-know basis with role-based access controls
• Regular security audits and penetration testing of Platform infrastructure
• Player funds held in segregated accounts separate from operational funds

Despite these measures, no data transmission over the internet is entirely secure. pak345 cannot guarantee absolute security of data transmitted to or from the Platform. In the event of a data breach that poses a risk to your rights and freedoms, pak345 will notify affected users and relevant authorities in accordance with applicable regulatory obligations.

9. Your Data Rights

Subject to applicable law, you hold the following rights in relation to your personal data held by pak345:

• Right of Access: You may request a copy of the personal data pak345 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Some account data can be updated directly through your pak345 account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pak345's legal retention obligations.
• Right to Restrict Processing: You may request that pak345 restrict the processing of your data in certain circumstances, such as while a dispute regarding accuracy is resolved.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Objecting to marketing communications will result in your removal from all promotional distribution lists.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the pak345 Data Protection team via live chat support. pak345 aims to respond to all data rights requests within 30 calendar days. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe pak345 has not handled your data in accordance with applicable law.

10. Children's Privacy

The pak345 Platform is strictly intended for adults aged 18 and above. pak345 does not knowingly collect or process personal data from individuals under the age of 18. If pak345 discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account closed. If you believe that a minor has registered on pak345, please contact support immediately via live chat.

11. Changes to This Privacy Policy

pak345 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. Where changes are material, pak345 will notify registered users by email or through an in-Platform notification. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the pak345 Platform following notification of changes constitutes your acceptance of the revised Policy.

12. Contact and Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pak345, please contact the Data Protection team through the 24/7 live chat support available on the Platform. Alternatively, you may send a written enquiry to the pak345 support email address. Email: [email protected]